Support - Vanilla MG

Welcome to Vanilla MG Support

This page provides support information for Vanilla MG, a workforce management and team communication app for businesses.

Contact Support

Email: [email protected]

Phone: +972598164229

Address: Al Masyon, Near Al Quds Bank, Ramallah, Palestine

Frequently Asked Questions

Q: How do I get started?
A: Download the app, register with your email/phone number. Business owners can create a workspace and invite their team members.
Q: I'm having trouble logging in. What should I do?
A: Make sure you're entering the correct phone number or email. If issues persist, contact [email protected]
Q: I'm not receiving OTP codes. What's wrong?
A: Ensure that:
  • Your phone number is correct
  • You have a stable internet connection
  • Check your SMS/email for the code
If the issue persists, contact support.
Q: Can I use this app on multiple devices?
A: Yes, you can log in on multiple devices using the same account credentials.
Q: Is my communication private and secure?
A: Yes, the app uses enterprise-grade security and encryption. Please note that workplace communications may be subject to your employer's policies.
Q: How do I delete my account?
A: You can request account deletion by emailing [email protected] with your name and phone number.
Q: The app is crashing. What should I do?
A: Try these steps:
  • Close and restart the app
  • Update to the latest version
  • Check your internet connection
  • Restart your device
  • Contact support if issue continues

Technical Requirements

iOS: 12.0 or later

Android: 6.0 or later

Privacy & Security

Review our Privacy Policy and Terms of Service

Reporting Issues

When contacting support, please include: